Effective date: 2026-10-18
Terms for websites, online stores and applicable additional services. Read these Terms together with your plan and order details before purchasing.
1. Agreement and acceptance
These Terms apply between WebsiteBanabo and the person or organisation registering for or ordering a service. “We” and “us” mean the service provider; “you” means the customer. If you act for an organisation, you must have authority to enter into this agreement on its behalf.
You accept these Terms by registering or ordering after having an opportunity to read them and giving your agreement. If you do not agree, do not purchase a new service. Rights relating to an existing purchase remain subject to the applicable agreement and law.
2. Services and plan limits
WebsiteBanabo provides hosted websites, online stores, landing pages and management tools under the selected plan. Terms for SMM, AI, chat, reseller or other additional services apply only when that service is available and included in your order.
The price, term, product and staff limits, domain benefits and features shown when you purchase apply. A subscription gives time-limited access to the service. It does not transfer source code or server ownership, or provide lifetime service, unless separately agreed in writing.
3. Accounts and security
Keep your contact, billing and business information accurate and current. Protect passwords, OTPs, recovery codes and API keys, and give staff only the permissions they need. Report suspected unauthorised access promptly.
You are responsible for actions by your authorised users. This does not transfer responsibility for our security failures or negligence to you. We may request reasonable identity or transaction verification where necessary.
4. Store owners and shoppers
You are responsible for your store’s products, prices, stock, images, advertising claims, required permissions, taxes, orders, delivery, warranties and shopper refunds. Clearly disclose your business identity, contact details, delivery terms and returns policy to shoppers.
WebsiteBanabo generally supplies the technology platform and is not a party to sales between your store and its shoppers, unless expressly stated for a particular transaction. Our responsibilities for our own service and conduct remain unaffected.
5. Payments and renewals
Review the total price, billing cycle, applicable taxes and additional charges before confirming an order. Use an authorised payment method and retain the transaction reference. A payment screenshot alone is not final proof that funds were received; payments may be verified.
Renewal payments must be made by the stated due date. Automatic renewal applies only where available and expressly authorised by you. Future price changes will be notified in advance and will not create additional charges for an already paid service period.
6. Expiry and suspension
If a subscription expires or remains unpaid, some or all website and dashboard functions may be restricted. For ordinary non-payment or a correctable issue, we will try to provide notice and a reasonable opportunity to resolve it. A grace period applies only if confirmed in writing.
Service may be restored after payment verification and any necessary corrections. Suspension alone does not permanently delete customer data; the data provisions below apply.
7. Cancellation and refunds
For cancellation, payment errors or failure to receive a service, contact support with your account, order or invoice number and a description of the issue. Verified duplicate or excess payments, and failures by us to provide a promised service, will receive a correction, appropriate refund or other lawful remedy.
A change of mind does not automatically entitle you to a refund for a service successfully delivered or already used. The refund terms disclosed before purchase and applicable law govern. Any non-refundable domain or third-party cost must be disclosed before purchase. Payments cannot all be declared non-refundable solely at our discretion.
We will communicate the amount, method and estimated timing of an approved refund. Where money is due back, wallet credit will not be imposed instead without your agreement or a lawful basis.
8. Custom domains
Ensure that you have the right to use a domain, provide correct DNS details and renew it on time. Connecting your domain to WebsiteBanabo does not transfer its ownership to us. If we arrange registration, the registrant, fees, term and transfer conditions will be explained when you order.
Domain and SSL activation depend on correct configuration, verification and the relevant provider’s processes. Access to a subdomain we provide may end with your subscription. You do not acquire ownership of that subdomain without a separate written agreement.
9. Acceptable use
Do not use the platform for fraud, unlawful goods or services, phishing, malware, spam, identity theft, unauthorised data collection, infringement or harm to others. Attempts to access another customer’s data or account, or bypass plan limits, are prohibited.
If unusual usage threatens service security or other customers, we may explain the issue and require appropriate limits or corrections. Any additional charge or paid upgrade must be disclosed and agreed before it is applied.
10. Content and intellectual property
Rights in content, images, product information and business data you lawfully provide remain with you or the relevant owner. You authorise us to store, process and display them only as needed to operate, secure and provide authorised support for the service.
Rights in WebsiteBanabo’s software, branding and original designs remain with us or our licensors. Third-party themes, images and materials remain subject to their licences. These Terms do not provide general permission to publish your private business data or use it for marketing.
11. Personal information and integrations
Information is processed for account operation, billing, security and support. Our Privacy Policy will explain the personal information involved, purposes, retention, recipients and your rights. These Terms do not replace that policy.
You are responsible for a lawful basis and appropriate notices when collecting and using shopper data. Connecting a courier, payment or other service may share necessary information with that provider. Do not upload unnecessary identity documents, full payment card details or other confidential information.
12. Backups and moving data
Only the backup and export facilities included in your active plan and existing service arrangements apply. Keep your own copies of important information. There is no guarantee of a particular backup frequency, recovery of every version, or migration of the complete website and source code to another server without a separate written commitment.
Before closing your service, use available export tools or request a data copy through support. Before permanent deletion, we will communicate the applicable retention and deadline and, where possible, provide a reasonable opportunity to obtain a copy. Records needed for legal, security, billing or dispute purposes may be retained; removal from backups may take additional time.
13. Third-party services
Payment gateways, couriers, domain registrars, email providers, social platforms and API providers have their own terms, fees and verification processes. Maintain the required account permissions and credentials. Changes to their services or policies may affect connected features.
We cannot guarantee third-party approval, settlement or uninterrupted availability. Our obligations for our own integration management and service delivery remain subject to the applicable agreement.
14. SMM and wallets
Where SMM services are available, review the service type, quantity, price, estimated timing, cancellation, refill and refund terms before ordering. Refills or replacements apply only where expressly included. Specific sales, income, permanent engagement, rankings or social-platform approval are not guaranteed.
Provide accurate links, identifiers and required settings. Consult support before changing them or placing another order for the same link. Services must be used lawfully and in accordance with the relevant social platform’s rules.
Where wallets are available, balance usage, bonuses, withdrawals and refund conditions will be explained before a deposit. Adjustments for cancelled or partly completed orders depend on actual delivery, the disclosed terms and applicable law. Depositing money does not make it non-refundable in every circumstance.
15. AI and automated replies
AI, bots and automated content may produce inaccurate or incomplete information. Check prices, discounts, orders, refunds and other important decisions against actual business records before approval. Do not treat generated statements outside your configured information and permissions as final business commitments.
Accepting these Terms does not provide general consent to use shopper messages or personal information to train AI models. Any such use requires a separate explanation of its purpose, lawful basis and any necessary consent.
16. Maintenance and changes
Security work, updates, repairs or events outside our control may cause temporary interruptions. We will try to notify you in advance of significant planned maintenance. No guarantee of 100 percent uptime or a fixed resolution time applies without a separate written service agreement.
If a material adverse change affects core benefits during a paid term, we will provide reasonable notice and, as appropriate, equivalent benefits, an adjustment for the unused portion or another fair remedy.
17. Enforcement and review
An urgent security threat, credible fraud concern or legal instruction may require immediate restrictions. In other cases, we will try to explain the issue and provide an opportunity to correct it. Reasons will be communicated unless legal or security restrictions prevent disclosure.
If you believe a decision is incorrect, request a review through support and provide relevant evidence. Outstanding payments, refunds due, data and your own domain will be handled under the relevant provisions and law after closure.
18. Responsibility and legal rights
We do not guarantee sales, profit, SEO results or business success. Any claim for loss will be assessed according to its cause, each party’s responsibilities, the applicable agreement and Bangladesh law.
These Terms do not excuse fraud, negligence that cannot lawfully be excluded, or other non-excludable liability. Applicable consumer rights, personal information rights and rights to seek remedies before a court or competent authority remain unaffected.
19. Updates and disputes
Material changes will be notified with an effective date. Except where legally required, new terms will not be imposed retrospectively on completed transactions. We will request fresh agreement where required. If a provision is unenforceable, the remaining provisions continue to the extent lawful.
Applicable Bangladesh law governs this agreement. You may first seek resolution through support, but this does not prevent or pause statutory complaint deadlines or access to competent authorities. If the Bengali and English versions differ, the Bengali version prevails, subject to applicable law.
20. Contact
Service provider legal name: Sayedul Islam Business address: Balia Bazar, Dhamrai, Dhaka-1811 Support email: websitebanabo.bd@gmail.com
Use the Support page at websitebanabo.com or the support facilities available in your account. For payment concerns, include the order or invoice number and transaction reference. Do not send passwords or OTPs.